Privacy Policy

Effective Date: 7/8/2025

Introduction

OnScene Disaster Recovery (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Onscenedisaster.com], submit a service request, or otherwise communicate with us. Please read this policy carefully. If you do not agree with the terms, please do not access the site or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Submit a service request form on our website.
• Call us and provide information for service inquiries.
• Subscribe to receive communications from us.

The personal information we collect may include:

• Name
• Email address
• Phone number
• Address
• Details related to your service request

How We Use Your Information

We may use the information we collect from you to:

• Respond to your inquiries and provide services.
• Confirm appointments and service schedules.
• Send you service-related SMS messages, such as appointment reminders, arrival notifications, and follow-up communications.
• Improve our website and service offerings.
• Send you feedback requests following service completion.

SMS Communications

By providing your phone number through our service request forms or during calls with our team, you consent to receive SMS updates and calls from OnScene Disaster Recovery regarding your inquiry and services. Message and data rates may apply.

Opt-out instructions: You can opt out of receiving SMS communications at any time by replying STOP to any text message you receive from us, or by contacting us directly at (843) 425-1638.

We do not use your phone number for promotional or marketing text messages without your explicit written consent.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you submit a request or access your information.

Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. You can disable cookies through your browser settings, but some parts of the site may not function properly.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:

OnScene Disaster Recovery
info@onscenedisaster.com
(843) 425-1638